How to Make a Complaint

Making a complaint to the ADA&C
If you make a complaint to the ADA&C about the conduct of a dentist or quality of care, your complaint must:

• be in writing
• be signed by you
• provide the name of the dentist you are complaining about
• include enough detail about the nature of your complaint so the dentist is able to respond to the complaint, such as what happened, when it happened and where it happened
• list your contact information including your mailing address and phone number
• be sent by fax or mail to the ADA&C

You may send your signed letter of complaint via email if you are able to scan and attach it as a .pdf document.

What the ADA&C Doesn’t Do
The ADA&C doesn’t act on complaints about your third party provider (insurer), employment, office staff, or a former member if two years have passed since the person became a former member.

The ADA&C does not:

• provide legal services to patients or dentists
• act as a patient advocate or an advocate for complainants or dentists
• represent third party providers or insurers
• provide referrals or recommend dentists
• fund or refund dental treatment
• provide copies of dental records we have on our files because you must request this information directly from the dental office
• respond to complaints about denturists, dental hygienists, or dental assistants, as these professionals are regulated by their own colleges and complaints must be sent to these colleges, not the ADA&C