As regulator, we are concerned with the health and well-being of the public, our members and their staff. We are concerned about the continuity of care for these patients and have been working with the orthodontists involved to ensure continuity of care for these patients, and that the integrity of patients’ records is maintained.
We understand patients have been given contradictory information, and are understandably confused and frustrated. The ADA&C, along with the Alberta Society of Orthodontists, have reached out to the larger orthodontic community in Calgary and area to help provide resources for these patients, including being as accommodating as possible regarding treatment fees.
To view the list of orthodontists now accepting HWH Orthodontic patients patients click here to be redirected to the Alberta Society of Orthodontists.
The Orthodontic office of HWH Orthodontics office is now closed. For access to your patient records, please contact The Orthodontic Centre at Northland directly at (587) 500-3581 or email@example.com
Health Information Act and Requesting Records
Patients have the right under the Health Information Act (HIA) to receive a copy of all their records. Generally the request should be made with notice. A dentist has up to 30 days to provide a copy of the record.
The HIA defines record as: “record” means a record of health information in any form and includes notes, images, audiovisual recordings, X-rays, books, documents, maps, drawings, photographs, letters, vouchers and papers and any other information that is written, photographed, recorded or stored in any manner, but does not include software or any mechanism that produces records.
Please note: patients should not postpone treatment because of this disruption. Patients should contact their general dentist for a referral or reach out to a local orthodontist.