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Solving Concerns With a Dentist

The Alberta Dental Association and College provides a fair process to resolve a complaint about a dentist. The complaints process is designed to open the lines of communication between a dentist and patient to help find solutions. We encourage you to contact your dentist first to try to address and resolve your complaint. Resolution is a voluntary process.

The Alberta Dental Association and College is governed by the Health Professions Act (Alberta). You may find a copy of the Health Professions Act on the Alberta Queen’s Printer website at www.qp.alberta.ca.

Making a complaint to the Alberta Dental Association and College
We encourage you to make every effort to resolve your concern directly with the dentist involved before making a complaint to the Alberta Dental Association and College. Do not delay treatment because you are waiting for the outcome of a complaint.

If you do make a complaint to the Alberta Dental Association and College about the conduct of a dentist or a quality of care concern, your complaint must:
  • be in writing;

  • be signed by you;

  • provide the name of the dentist you are complaining about;

  • include enough detail about the nature of your complaint so the dentist is able to respond to the complaint, such as what happened, when it happened and where it happened;

  • list your contact information including your mailing address and phone number; and

  • be sent by fax or mail to the Alberta Dental Association and College.

Email complaints are not accepted at this time.


What the Alberta Dental Association and College Does Not Do
The Alberta Dental Association and College can not act on complaints about your third party provider (insurer), employment complaints, office staff, and complaints about a former member if two years have passed since the person became a former member.

The Alberta Dental Association and College does not:

  • provide legal services to patients or dentists;

  • act as a patient advocate or an advocate for complainants or dentists;

  • represent third party providers or insurers;

  • provide referrals or recommend dentists;

  • fund or refund dental treatment;

  • provide copies of dental records we have on our files because you must request this information directly from the dental office;

  • respond to complaints about denturists, dental hygienists, or dental assistants, as these professionals are regulated by their own colleges and complaints must be sent to these colleges, not the Alberta Dental Association and College.

Frequently Asked Questions (click here)